Privacy Policy
Last reviewed: March 6, 2026
CompanAIn, Inc. ("Company", "we", "our", or "us") respect your privacy and are committed to
protecting it through our compliance with this policy. This policy describes how we collect,
process, retain, and disclose personal data about you when providing services to you through our
websites, applications, products, and services that link to this policy (our "Services") and our
practices for using, maintaining, protecting, and disclosing that information.
This policy applies only to information we collect:
● Through the Services.
● In communications, including email, text, chat, and other electronic messages, between
you and the Services.
● When you interact with our applications (including mobile apps) on third-party websites
and services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
● Us through any other means, including on any other website operated by Company or any
third party (including our affiliates and subsidiaries) that does not link to this policy; or
● Any third party (including our affiliates and subsidiaries), including through any
application or content (including advertising) that may link to or be accessible from
or through the Services.
We may provide additional or different privacy policies that are specific to certain features,
services, or activities.
Please read this policy carefully to understand our policies and practices regarding your
information and how we treat it. By interacting with our Services or providing us with your
information, you agree to the collection, use, and sharing of your information as described in this
privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy).
Your continued use of the Services after we make changes as described here is deemed to be
acceptance of those changes, so please check the policy periodically for updates.
Children's and Minors' Data
Our Services are not intended for, and we do not knowingly collect any personal data from,
children under the age of 18. If we learn we have collected or received personal data from a child
under 18 years old without verification of parental consent, we will delete that information.
The Personal Data That We Collect or Process
"Personal data" is information that identifies, relates to, or describes, directly or indirectly, you
as an individual, such as your name, email address, telephone number, home address, or payment
information (for example, account information such as name, postal address, and email address,
credit card number, or any other identifier we may use to contact you online or offline).
The types and categories of personal data we may collect or process include:
● Account and contact information, including name, address (such as home address, work
address, or other address), email address, phone number, username, and other contact
information you provide us.
● Payment information, including credit card or debit card information and information
about the payment methods and services (such as PayPal or Venmo) you use in
connection with the Services.
● Account history, including information about your subscription, account, transactions,
purchases, order history, or discounts.
● Demographic information, including your age, gender, income level, education, or family
or marital status, if you have consented to such information collection.
● Location information, including general geographic location such as country, state or
province, or city and precise geolocation, if you have enabled and consented to
location information collection.
● Device information, including your IP address, device identifiers, operating system and
version, preferred language, hardware identifiers, browser type and settings, and other
device information.
● Content and information you elect to provide as part of your profile or in any reviews you
make through the Services or emails, chats, or other communications sent to us.
● Images, voice recordings, and videos collected or stored in connection with the
Services, if you have consented to such information collection.
● Identity document information, such as Social Security and driver's license numbers,
if you have consented to such information collection.
● Animal health data ("Pet Health Data"), including veterinary records, lab results,
imaging, invoices, treatment plans, wearable data, owner notes, dietary, and activity
habits.
If you are a California resident, to access our supplemental California privacy statement, visit
CA Privacy Notice.
Some of the information identified above, including identification document information and
precise geolocation information may be considered sensitive data under certain laws. If required
under applicable law, we will collect and process sensitive personal data only with your consent.
If you choose not to provide or allow us to collect some information, we may not be able to
provide you with requested features, services, or information.
We also collect:
● Statistics or aggregated information. Statistical or aggregated data does not directly
identify a specific person, but we may derive non-personal statistical or aggregated
data from personal data. For example, we may aggregate personal data to calculate the
percentage of users accessing a specific Services feature.
● Technical information. Technical information includes information about your
internet connection and usage details about your interactions with the Services, such as
clickstream information to, through, and from our Services (including date and time),
products that you view or search for; page response times, download errors, length of
your visits to certain pages, page interaction information (such as scrolling, clicks,
and mouse-overs), or methods used to browse away from a page.
If we combine or connect non-personal statistical or technical data with personal data so that it
directly or indirectly identifies an individual, we treat the combined information as personal
information.
How We Collect Your Personal and Other Data
You Provide Information to Us
We collect information about you when you interact with our Services, such as when you create
or update an account, place an order, subscribe, or create, upload, or post content to the Services,
including Pet Health Data.
Automatically Through Our Services
As you navigate through and interact with our Services, we may use automatic data collection
technologies to collect information that may include personal data. Information collected
automatically may include usage details, IP addresses, operating system, and browser type, and
information collected through cookies, web beacons, and other tracking technologies including
details of your interactions with our Services, such as traffic data, location data, logs, and other
communication data, and which resources and Services features that you access and use.
We may use these automatic collection technologies to collect information about your online
activities over time and across third-party sites or other online services (behavioral tracking).
Using automatic collection technologies helps us to improve our Services and to deliver a better
and more personalized experience.
The technologies we use for this automatic data collection may include:
● Cookies. A cookie is a small file placed on your device when you interact with the
Services. You may refuse to accept or disable cookies by activating the appropriate
setting on your browser or device. However, if you select this setting, you may be unable
to access certain features of the Services.
● Web Beacons. Some parts of the Services and our emails may contain small electronic
files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel
gifs) that permit the Company, for example, to count users who have visited those parts
or opened an email and for other related statistics (for example, recording the
popularity of certain content and verifying system and server integrity).
To the extent any of these automated technologies are considered a personal data sale, targeted
advertising, or profiling, under applicable laws, depending on where you live, you may opt out
from use of these automated technologies for such uses by adjusting your user preferences in
your account profile or by sending us an email stating your request to the address listed in
Contact Information. Please note that some Services features may be unavailable as a result.
When you interact with the Services, there are third parties that may use automatic collection
technologies to collect information about your or your device. These third parties may include:
● Advertisers, ad networks, and ad servers.
● Analytics companies.
We use AppsFlyer, Inc. for marketing attribution analytics to understand how users
discover and interact with our Services. For more information, see AppsFlyer's Privacy
Policy at https://www.appsflyer.com/legal/privacy-policy
● Your device manufacturer.
● Your internet or mobile service provider.
These third parties may use tracking technologies to collect information about you when you use
the Services. The information they collect may be associated with your personal data or they may
collect information, including personal data, about your online activities over time and across
different websites, apps, platforms, and other online services. They may use this information to
provide you with interest-based (behavioral) advertising or other targeted content.
We do not control these third parties' tracking technologies or how they may be used. If you have
any questions about an advertisement or other targeted content, you should contact the
responsible provider directly.
From Business Partners and Service Providers
We may receive personal data about you from other sources and combine that with information
we collect directly from you. For example, we may obtain information about you from service
providers that we engage to perform services on our behalf, such as email platform providers,
content delivery services, payment processors, promotions services, gift card program providers,
analytics, security and anti-fraud services, and data brokers. We also may receive personal data
from business partners that we engage to share consumer information with us, including your
personal preferences and demographic information such as age, gender, and income level so that
we can better provide you with a personalized experience, including personalized content, offers
and services.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any personal
data, to:
● Provide you with the Services and any contents, features, information, products,
or services that we make available through the Services.
● Fulfill and manage subscriptions, purchases, orders, deliveries, payments, returns, and
exchanges.
● Fulfill any other purpose for which you provide it.
● Provide you with notices about your account, including expiration and renewal notices.
● Improve our Services, including by analyzing your information and creating aggregated
data derived from your information) to develop, maintain, analyze, improve, optimize,
measure, and report on our Services and their features and how users interact with them.
Our analysis may include the use of technology like machine learning and large language
models, which may include internal model improvement processes within our controlled
infrastructure.
● Carry out our obligations and enforce our rights arising from any contracts entered into
between you and us, including for billing and collection.
● Promote our Services, business, and offerings by publishing advertising on our own
Services and by placing ads on third parties' services. We may use your information
to model, segment, target, offer, market, and advertise our Services.
● Notify you when Services updates are available and about changes to any products or
services we offer or provide though them.
● In any other way we may describe when you provide the information.
● For any other purpose with your consent.
● AI-powered features are processed through our backend infrastructure using models
hosted within our cloud environment. User data is not shared with independent
third-party AI providers for their own use.
The usage information we collect, whether connected to your personal data or not, helps us
improve our Services and deliver a better and more personalized experience by enabling us to:
● Estimate our audience sizes and usage patterns.
● Store information about your preferences, allowing us to customize the
Services according to your individual needs and interests.
● Speed up your searches.
● Recognize you when you return to our Services.
We may also use your information to contact you about goods and services that may be of
interest to you. If you do not want us to use your information in this way, please adjust your user
preferences in your account profile. For more information, see Your Rights and Choices About
Your Information.
We use location information we collect enhance the accuracy of our Services
Who We Disclose Your Information To
We may disclose aggregated information about our users, and information that does not identify
any individual, without restriction.
We may also disclose personal data that we collect or you provide as described in this privacy
policy:
● To our subsidiaries and affiliates.
● To contractors, service providers, and other third parties we use to support
our organization.
● To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution, or other sale or transfer of some or all of the Company's
assets, whether as a going concern or as part of bankruptcy, liquidation, or similar
proceeding, in which personal data held by the Company is among the assets
transferred.
● To third parties to market their products or services to you if you have not opted out of
these disclosures. We contractually require these third parties to keep personal data
confidential and use it only for the purposes for which we disclose it to them. For more
information, see Your Rights and Choices About Your Information.
● To fulfill the purpose for which you provide it. For example, if you give us an email
address to contact a third party, we will transmit the contents of that email and your email
address to the recipients.
● For any other purpose disclosed by us when you provide the information.
● With your consent.
We may also disclose your personal data:
● To comply with any court order, law, or legal process, including to respond to any
government or regulatory request.
● To enforce or apply our website’s terms of use or mobile application end user license
agreement and other agreements, including for billing and collection purposes.
● If we believe disclosure is necessary or appropriate to protect the rights, property, or
safety of our organization, our customers, or others. This includes exchanging
information with other companies and organizations for the purposes of fraud
protection and credit risk reduction.
The categories of personal data we may disclose include:
● Account and contact information.
● Payment information.
● Account history, including information about your subscription, account, transactions,
purchases, order history, or discounts.
● Demographic information.
● Location information, including general geographic location and precise geolocation.
● Device information.
● Content and information you elect to provide to us.
● Images, voice recordings, and videos collected or stored in connection with the
Services, if you have consented to such information collection.
● Identity document information.
● Pet Health Data
Your Rights and Choices About Your Information
This section describes mechanisms you can use to control certain uses and disclosures of your
information and rights you may have under state law, depending on where you live.
Advertising, marketing, cookies, and other tracking technologies choices:
● Cookies and Other Tracking Technologies. You can set your browser to refuse all or
some browser cookies or other tracking technology files, or to alert you when these files
are being sent. You can choose whether or not to allow the Services to collect information
through other tracking technologies by by adjusting your user preferences in your account
profile or by sending us an email stating your request to the address listed in Contact
Information. If you disable or refuse cookies or similar tracking files, some Services
features may be inaccessible or not function properly. Some browsers include a "Do Not
Track" (DNT) setting that can send a signal to the online services you visit indicating you
do not wish to be tracked. Because there is not a common understanding of how to
interpret the DNT signal, our Services may not respond to all browser DNT signals.
Instead, you can use the range of other tools to control data collection and use, including
the cookie controls and advertising controls described in this policy.
● Promotions by the Company. If you do not wish us to use your information to promote
our own or third parties' products or services, you can opt out by adjusting your user
preferences in your account profile or by sending us an email stating your request to the
address listed in Contact Information.
● Targeted Advertising by the Company. If you do not want us to use information that
we collect or that you provide to us to deliver advertisements according to our
advertisers' target audience preferences, you can opt out by adjusting your user
preferences in your account profile or by sending us an email stating your request to
the address listed in Contact Information. Your browser might have to be set to accept
cookies for this opt out to function.
● Disclosure of Your Information for Third-Party Advertising. If you do not want us to
share your personal data with unaffiliated or non-agent third parties for advertising and
marketing purposes, you can opt out by adjusting your user preferences in your account
profile or by sending us an email stating your request to the address listed in Contact
Information. We do not control third parties' collection or use of your information to
serve interest-based advertising. However, these third parties may provide you with ways
to choose not to have your information collected or used in this way. To learn more about
opting out of receiving targeted ads from members of the Network Advertising Initiative
("NAI"), including how to add the NAI Global Privacy Control (GPC) extension to your
Chrome web browser, see NAI: How to Opt Out.
Location data choices:
● Location Data. You can choose whether or not to allow the Services to collect and use
real-time information about your device's location through the device's privacy settings.
If you block the use of location information, some Services features may become
inaccessible or not function properly.
Your State Privacy Rights
Depending on your state of residency, you may have certain rights related to your personal data,
including:
● Access and Data Portability. You may confirm whether we process your personal data
and access a copy of the personal data we process. To the extent feasible and required by
state law, depending on your state, data will be provided in a portable format.
Depending on your state, you may have the right to receive additional information and it
will be included in the response to your access request.
● Correction. You may request that we correct inaccuracies in your personal data that we
maintain, taking into account the information's nature and processing purpose.
● Deletion. You may request that we delete personal data about you that we maintain,
subject to certain exception under applicable law.
● Opt Out of Using Personal Data for Targeted Advertising, Profiling, and Sales. You
may request that we do not use your personal data for these purposes.
Important: The exact scope of these rights vary by state. There are also several exceptions
where we may not have an obligation to fulfill your request.
To exercise any of these rights, please send us an email stating your request to the address listed
in Contact Information. To appeal a decision regarding a consumer rights request, send another
request with the title “Escalation – Appeal” in the subject line of the email.
Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can
send a signal to process your request to opt out from certain types of data processing, including
data "sales" as defined under certain laws. When we detect such a signal, we will make
reasonable efforts to respect your choices indicated by a GPC setting as required by applicable
law.
Nevada provides its residents with a limited right to opt out of certain personal data sales.
Residents who wish to exercise their sale opt-out rights may submit a request to this designated
address: support@companain.ai. However, please know we do not currently sell data triggering
that statute's opt-out requirements.
If you are a California resident, additional information applies to you. To access our
supplemental California privacy statement and learn more about California residents' privacy
rights, visit CA Privacy Notice.
How We Protect Your Personal Data
We use commercially reasonable administrative, physical, and technical measures designed to
protect your personal data from accidental loss or destruction and from unauthorized access, use,
alteration, and disclosure. However, no website, mobile application, system, electronic storage,
or online service is completely secure, and we cannot guarantee the security of your personal
data transmitted to, through, using, or in connection with the Services. In particular, email, texts,
and chats sent to or from the Services may not be secure, and you should carefully decide what
information you send to us via such communications channels. Any transmission of personal
data is at your own risk.
The safety and security of your information also depends on you. You are responsible for taking
steps to protect your personal data against unauthorized use, disclosure, and access.
How We Retain Your Personal Data
We keep the categories of personal data described in this policy for as long as reasonably
necessary to fulfill the purposes described or for as otherwise legally permitted or required, such
as maintaining the Services, operating our organization, complying with our legal obligations,
resolving disputes, and for safety, security, and fraud prevention. This means that we consider
our legal and business obligations, potential risks of harm, and nature of the information when
deciding how long to retain personal data. At the end of the retention period, personal data will
be deleted, destroyed, or deidentified.
If you are a California resident, visit CA Privacy Notice for more information about the retention
periods that apply to the personal data categories we collect.
Changes to Our Privacy Policy
We may update this policy from time to time, and we will provide notice of any such changes to
the policy as required by law. The date the privacy policy was last updated is identified at the top
of the page. We will notify you of changes to this policy by updating the "last updated" date and
posting the updated policy on the Services. We may email or otherwise communicate reminders
about this policy, but you should check our Services periodically to see the current policy and
any changes we have made to it.
Contact Information
To exercise your rights or ask questions or comment about this privacy policy or our privacy
practices, contact us at:
support@companain.ai
78 Folly Road Ste B9
Charleston, SC 29407
or via telephone: 8437910999
