Privacy Policy

Last updated: July 2025

Introduction
CompanAIn, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy of you and your pet. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices you have regarding your data.

1. Data We Collect

  • Pet Health Data: Medical records, lab results, imaging, invoices, treatment plans, wearable data, owner notes, dietary and activity habits.
  • Account Data: Owner name, email, phone, address, pet profile (name, species, breed, age, sex, neuter status).
  • Payment Information: Credit card or other billing details. Shared only with compliant payment processors.
  • Usage Data: App activity logs, feature usage, crash reports.
  • Device & Technical Data: IP address, device identifiers, operating system, analytics.
  • Cookies & Similar Technologies: Used for core functionality, analytics, and marketing.

2. How We Use Your Data

  • Core Services: Parsing records, powering AI, building the Living Health Timeline, AI recommendations.
  • Payment Processing: Secure billing through third-party partners.
  • Improvement & Research: Evaluating and improving AI and features.
  • Support & Communication: Responding to support, updates, and account management.
  • Analytics & Marketing:
    • Essential Cookies: Session and app functionality.
    • Performance Cookies: Feature usage and performance tracking.
    • Marketing Cookies: Targeted ads; opt-out available via browser or app settings.
  • Security & Compliance: Detecting abuse, troubleshooting, legal obligations.

3. Data Sharing & Disclosure

  • With Your Consent: Only de-identified/anonymized pet data, if opted-in.
  • With Service Providers: Trusted partners under strict data agreements.
  • With Vets & Clinics: Shared at your request with participating partners.
  • Legal Requirements: As required by law or to protect rights.

4. Data Security & Retention

Encryption & Password Security

  • In Transit: Secured via HTTPS (TLS 1.2+).
  • At Rest: AES-256 encryption.
  • Passwords: Hashed with bcrypt or Argon2, never stored in plain text.

Access Controls

  • Role-Based Access Control (RBAC): Permissions by role.
  • Multi-Factor Authentication (MFA): Required for internal access.

Retention

  • Data retained as long as your account is active or needed for service delivery.
  • You may request permanent deletion at any time via support@companain.ai.

5. Your Rights & Choices

  • Access & Correction: Update your account and pet profile anytime.
  • Data Deletion: Request full deletion of account and data.
  • Opt-Out of Marketing: Unsubscribe via email links.
  • Managing Cookies: Adjust browser settings or in-app preferences.

6. Children’s Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from minors.

7. Contact Us

For privacy questions or to exercise your rights, email us at support@companain.ai.